Privacy Policy

This Privacy Policy is part of our Terms of Use. By registering as a user or otherwise use the www.supper.co.uk web site you are accepting these Terms of Use and agree to be bound by them.

At Supper at Home Limited ("Supper") (also referred herein as "we", "us" or "our"), we are committed to protecting your privacy & security. Please read our Privacy Policy carefully so that you are aware of information we collect and how we use it now or may use it in the future. This policy applies to all visitors and registered users of the web site.

Note: This privacy policy only covers the Supper web site and not any websites which are linked to or from this website.

Controllers of Information

Supper control personal information provided to or gathered by our web site or by other means.

We are registered with the Information Commissioner's Office on the Register of Data Controllers under registered number CSN1410820. For the purpose of the Data Protection Act 1998 ("the Act") the data controller is Supper at Home Ltd.

The person responsible for data protection is the designated Privacy Officer, Duncan Scott who may be contacted at enquiries@supper.co.uk.

This policy is available by a link on all pages of our web site. If you have any comments regarding this policy please contact our Privacy Officer.

Information we collect and how it is used
Information you give us

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, username, address, e-mail address and phone number, personal description, and photograph.

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

  • • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time);
  • • things you viewed or searched for;
  • • page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs); and
  • • Methods used to browse away from the page and any phone number used to call our customer service number.
Cookies

Information may be sent to your computer by an Internet "cookie" to allow our servers to monitor your activity. The cookie is stored on your computer. Our server may request that your computer return a cookie to it. These return cookies do not contain any information supplied by you or any personally identifiable information about you.

Such measures are necessary to allow us to measure the usability of our systems, which will help to continually improve user experience of our websites.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Uses made of your information
Information you give to us

We will use this information:

  • • to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information, products and services that you request from us;
  • • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
  • • to notify you about changes to our service;
  • • to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you

We will use this information:

  • • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • • to allow you to participate in interactive features of our service, when you choose to do so;
  • • as part of our efforts to keep our site safe and secure;
  • • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclaimer

This website is provided on an "AS IS" basis and Supper excludes all warranties or representations of any kind regarding this website or its contents. In particular, Supper does not warrant or represent that the information contained on this website is accurate or up to date.

The contents of this website are designed to comply with English Law. Access to the services of this web site is restricted to Internet Protocol (IP) addresses in the UK. To participate in the site a person must be 16 years old and resident in the UK.

Your consent

By using our website you consent to collection and use of any information you provide to us by Supper for the purposes within this policy. If we decide to change our privacy policy, we will post those changes on this page. We recommend you revisit this page periodically to check for changes. We endeavour to take all reasonable steps to protect your personal data including the use of encryption technology, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of sending information over the Internet and will not hold us responsible for any breach of security unless we have been negligent.

Where we may store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Supper will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of your data

We may share your information with selected third parties including:

  • • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers.
  • • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • • If Supper or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Supper, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at enquiries@supper.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@supper.co.uk.

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